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  • Capturing Interviews On the Go

    Capturing Interviews On the Go

    eBook: Capturing Interviews On the Go

    Fill out the form to get access to the eBook.

    This guide explores the best practices for using mobile and portable police recording devices.

    In today’s world, crime knows no boundaries. The need for swift and effective law enforcement has never been more crucial. Especially with the growing global focus on police effectiveness.

    By enhancing operational speed, efficiency, and safety, these tools not only support legal proceedings but also promote justice and public trust, heralding a new era in policing.

    From use cases and best practices, to hardware and software recommendations.

    In this eBook, you can learn:

    • How to create a mobile interview setup
    • Cost-effective strategies for modern policing
    • Techniques for capturing clear audio and video evidence on the go
    • The benefits of using portable recording devices for immediate evidence collection
    • Best practice for maintaining data security and integrity in field operations

    Understanding the shifting landscape of police operations and the technology supporting this change is crucial for investigators and anyone involved in investigative interviewing.

    About the author

    For almost 40 years, Jeff Horn has been working in close collaboration with Police and other law enforcement establishments internationally. Jeff has developed a deep understanding of the challenges when creating the best evidence during investigative interviews. 

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    August 6, 2024
  • “Planning of a Suspect Interview Suite” – what to keep in mind

    “Planning of a Suspect Interview Suite” – what to keep in mind

    “Planning of a Suspect Interview Suite” – what to keep in mind

    In a world where complexities are ever-present, the proper planning and execution of suspect interviews become increasingly vital.

    Faced with the challenging task of ensuring fair and accurate evidence collection, it’s essential to establish an environment that not only upholds justice but also respects the rights and dignity of those involved. Davidhorn’s latest ebook, “Planning of A Suspect Interview Suite,” offers an in-depth look into the essential planning required to create an effective and humane interview suite. This guide is a beacon for law enforcement and legal professionals, illuminating the path to achieving best practice in this crucial aspect of the justice system.

    The importance of environment in interview suites

    Why is this guide important? At its core, it addresses the often overlooked yet fundamental aspects of interview environments. The ebook details how strategic room layout, the right technology, and a considerate approach can significantly impact the quality of evidence collected and the overall fairness of the legal process. Its insights cater to a crucial need: ensuring that interviews are conducted in settings that are both effective and empathetic.

    Listen to our podcast on Investigative Interviewing.

    Creating spaces that uphold justice and respect

    For investigators, legal practitioners, and anyone involved in the justice system, this guide is an invaluable resource. It’s not just about creating a space; it’s about fostering an environment that upholds the principles of justice and humane treatment. Whether it’s choosing the appropriate audio-visual equipment or designing a space that reduces stress, each element is thoroughly covered.

    To dive into the depths of this comprehensive guide and understand how it can reshape suspect interviews, download the ebook or reach out to us for more information.

    To learn more about the Suspect Interview Suite and how it can revolutionise the investigative interview process, download the guide or contact us here.

    Download our eBook

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    • Fixed Recorder

      Fixed HD recorder for high security interview rooms.

    • Ark Interview Management

      Receive, monitor, and keep evidence throughout its lifetime.

    • Capture

      Mobile app recorder for capturing evidence on the go.


    June 26, 2024
  • 7 Steps for conducting an effective police interview?

    7 Steps for conducting an effective police interview?

    7 Steps for conducting an effective police interview

    Investigative interviewing is a critical tool for gathering information by the police.

    The field and effectiveness of investigative interviews have been widely studied over decades within law enforcement used as a took to gather evidence during an investigation. It involves conducting structured interviews with witnesses, victims, and suspects to obtain accurate and reliable information.

    In this article, we’ll provide you with a brief overview of the best practices for conducting effective investigative interviews. Investigative interviewing is an essential tool for law enforcement, security personnel, and other investigators to gather information and evidence for criminal or non-criminal investigations, but can also be used by others who are using interviewing to gather information.

    An effective interview can provide valuable insights, uncover hidden details, and help solve cases. 

    The insights and knowledge gathered from decades of research on the topic of investigative interviewing within law enforcement can also be transferred to other fields where interviewing is a key part of the role. The use of interviews is a key vehicle not only for police but in everything from finance, HR and journalism to corporate audit and healthcare, to mention a few. Streamlining the process can, if done right, remove cognitive biases and create better outcomes.

    Summary

    • Importance and applications: Investigative interviewing is a crucial tool for gathering accurate and reliable information, used widely in law enforcement and applicable to various fields such as finance, HR, journalism, corporate audit, and healthcare.
    • Best practices: Effective investigative interviews follow seven key steps: planning and preparation, building rapport, conducting the interview, obtaining accurate information, recording the interview, wrapping up the interview, and evaluation.
    • Training and expertise: Becoming proficient in investigative interviewing requires practice and training. The article emphasizes the availability of experienced trainers and resources to help investigators improve their skills.

    The 7 key steps for conducting an effective investigative interview:

    1. Planning and preparation

    Before conducting an investigative or a police interview, it’s important to plan and prepare. This includes reviewing case files, identifying potential witnesses, and developing a strategy for the interview. It’s also important to create a comfortable and private environment for the interviewee, which can help build rapport and encourage them to provide truthful information.

    2. Building rapport

    Building rapport with the interviewee is crucial for gaining their trust and encouraging them to provide accurate information. This can be achieved through active listening, using open-ended questions, and showing empathy and understanding.

    3. Conducting the interview

    During the interview, it’s important to use effective questioning techniques to obtain accurate and reliable information. This includes using open-ended questions to encourage the interviewee to provide more detail, asking follow-up questions to clarify information, and avoiding leading questions that could influence the interviewee’s responses.

    4. Obtaining accurate information

    To obtain accurate information, it’s important to establish a timeline of events and ask specific questions about what happened. Interviewers should also pay attention to the interviewee’s non-verbal cues, such as body language and tone of voice, which can indicate whether they are being truthful.

    5. Recording the interview

    Recording the interview is important for ensuring accuracy and transparency. This can be done through note-taking or audio or video recording. It’s important to obtain the interviewee’s consent before recording and to ensure that the recording is secure and confidential.

    6. Wrapping up the interview

    After the interview, it’s important to thank the interviewee for their time and reiterate any important information they provided. It’s also important to provide them with contact information in case they remember any additional details or have further questions.

    7. Evaluation

    Evaluating the interview is important for assessing the credibility and reliability of the information obtained. This includes analysing verbal and non-verbal cues, reviewing notes or recordings, comparing the information obtained with other evidence, and determining the next steps in the investigation.

    By following these best practices, investigators can conduct successful interviews and obtain valuable information for their investigations.

    Note that becoming a good interviewer takes a lot of practice and training. We have an extended network of experienced police interview trainers and can connect you with these. Reach out to learn more about training in investigative interviewing.

    If you would like to learn more about the topic, there are several books to choose from. Some worth mentioning are:

    Investigative Interviewing: The Conversation Management Approach by Eric Shepherd (Author), Andrew Griffths (Contributor)
    Rapport: The Four Ways to Read People by Laurence Alison (Author), Emily Alison (Author)
    A Guide to the Professional Interview: A Research-based Interview Methodology for People Who Ask Questions by Geir-Egil Løken (Author), Svein Tore Bergestuen (Author), Asbjørn Rachlew (Author)

    ChatGPT was used in the creation of this article. 

    Edited by domain experts within investigative interviewing. 

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      Fixed HD recorder for high security interview rooms.

    • Portable Recorder

      Lightweight, PACE-compliant interview recorder for any setting.

    • Capture

      Mobile app recorder for capturing evidence on the go.


    • Ark Interview Management

      Receive, monitor, and keep evidence throughout its lifetime.

    June 26, 2024
  • How to turn interrogation into investigative interviewing?

    How to turn interrogation into investigative interviewing?

    Turning interrogation into investigative interviewing

    Investigative interviewing should not be confused with interrogation. Investigative interviewing is a crucial tool for law enforcement, journalists, and other professionals who need to gather accurate and reliable information from people.

    Investigative interviewing should not be confused with interrogation, which is a more confrontational and adversarial process that aims to obtain a confession or other incriminating information. Investigative interviewing is a conversation-based approach that aims to elicit truthful and complete accounts of events, as well as the thoughts, feelings, and motivations of those involved.  

    Summary

    • Investigative interviewing vs. interrogation: Investigative interviewing is a conversation-based approach focused on gathering complete information, while interrogation is confrontational, aiming to obtain confessions through psychological tactics and manipulation.
    • Critiques of interrogation methods: Traditional interrogation techniques are criticised for their potential to induce false confessions, lack of scientific foundation, violation of suspects’ rights, and negative impact on vulnerable populations. There is a growing advocacy for ethical and effective practices like the PEACE model.
    • Mindset and application: Investigative interviewing fosters a safe and supportive environment, encouraging voluntary and accurate disclosures. It is applicable not only in criminal investigations but also in workplace disputes, journalistic inquiries, and academic research.

    What is the difference between interrogation and investigative interviewing?

    The main difference between investigative interviewing and interrogation lies in their respective mindsets. Investigative interviewing is based on the premise that the interviewee is a potential source of information who may have valuable insights into a case or situation. The interviewer’s goal is to establish rapport and trust with the interviewee, and to encourage them to share what they know in a relaxed and non-threatening environment. This requires a curious and open-minded approach, where the interviewer listens carefully to what the interviewee says, asks follow-up questions to clarify and expand on their answers, and avoids making assumptions or judgments.

    In contrast, interrogation is based on the premise that the interviewee is a suspect who has committed a crime or knows critical information that they are withholding. The interrogator’s goal is to break down the interviewee’s resistance and get them to confess or reveal incriminating details. This often involves a confrontational and intimidating approach, where the interrogator uses psychological tactics to manipulate the interviewee’s emotions, perceptions, and beliefs. Common interrogation techniques include making false promises or threats, using physical or emotional stress, and creating a sense of isolation or fear.


    Listen to our podcast on Investigative interviewing

    Critiques of traditional interrogation methods

    The main critiques of traditional interrogation methods often revolve around the ethical, psychological, and legal implications of such practices. Numerous studies and reports from well-renowned sources support these critiques and have led to a growing consensus on the need for reform in interrogation practices, with a focus on techniques that are both effective and respectful of suspects’ rights and psychological well-being. The adoption of evidence-based practices is increasingly advocated within law enforcement communities around the world.

    The main criticism are focused around the following issues:

    1. Coerciveness and false confessions: Traditional interrogation techniques, such as the Reid technique, have been criticised for their potential to induce stress, anxiety, and psychological manipulation, which can lead to false confessions. Studies have shown that these techniques can be particularly coercive and misleading, resulting in innocent people admitting to crimes they did not commit.

    2. Lack of scientific foundation: Critics argue that some traditional interrogation methods lack a solid scientific foundation and rely more on the intuition and experience of the interrogator rather than empirical evidence and psychological research.

    3. Violation of rights: There is concern that aggressive interrogation tactics may violate the rights of suspects, particularly the right to remain silent and the right to legal counsel, as guaranteed by legal frameworks such as the Miranda rights in the United States.

    4. Impact on vulnerable populations: Certain groups, such as juveniles, the mentally ill, or those with cognitive impairments, are more susceptible to the pressures of interrogation and may not fully understand their rights or the implications of their statements, making them more vulnerable to coercion.

    5. Advocacy for reform and best practices: In response to these critiques, there has been a push toward more ethical and effective interviewing techniques, such as the PEACE model (Preparation and Planning, Engage and Explain, Account, Closure, and Evaluate), which emphasises communication, rapport building, and obtaining information without coercion.

    Mindset matters

    The mindset of investigative interviewing is more conducive to gathering accurate and reliable information than interrogation. By creating a safe and supportive environment, the interviewer can encourage the interviewee to share information voluntarily, without feeling coerced or intimidated. This, in turn, increases the likelihood that the information obtained is truthful and complete, and that the interviewee feels respected and heard. Moreover, investigative interviewing can be used not only in criminal investigations but also in other contexts, such as workplace disputes, journalistic investigations, or academic research.

    It’s one OR the other

    In conclusion, investigative interviewing and interrogation are two distinct approaches to gathering information from interviewees. While interrogation aims to obtain a confession or other incriminating information through confrontational and adversarial means, investigative interviewing aims to elicit truthful and complete accounts of events and feelings through a curious and open-minded approach. By understanding the differences between these two mindsets, professionals can choose the most appropriate approach for their needs and achieve their goals more effectively.

    Written by:

    Resources

    1. “Investigative Interviewing: Strategies and Techniques” by Michael E. Lamb, LaTonya S. Summers, and David J. La Rooy – a comprehensive textbook that covers the theoretical and practical aspects of investigative interviewing.
    2. “Interviewing and Interrogation for Law Enforcement” by John E. Hess – a guidebook that provides law enforcement officers with practical tips and techniques for conducting successful interviews and interrogations.
    3. “The Reid Technique of Interviewing and Interrogation” by John E. Reid and Joseph P. Buckley – a classic textbook that describes the Reid technique, a widely used approach to interrogation.
    4. “Investigative Interviewing: Psychology and Practice” by Rebecca Milne and Ray Bull – a book that examines the psychological principles and best practices of investigative interviewing.
    5. “The Innocence Project” – a nonprofit organisation that works to exonerate wrongfully convicted individuals and improve the criminal justice system. They provide resources and research on investigative techniques, including interrogation and eyewitness identification.
    6. “Police-induced confessions: Risk factors and recommendations.” Law and Human Behavior, 34(1), 3-38 by Kassin, S. M., Drizin, S. A., Grisso, T., Gudjonsson, G. H., Leo, R. A., & Redlich, A. D. (2010).
    7. “You’re guilty, now confess! Why are police permitted to use deceptive interrogation techniques?” by Meissner, C. A., & Kassin, S. M. (2004).  American Journal of Public Health, 94(6), 1078-1084.
    8. “Police interrogation and American justice.” Harvard University Press, by Leo, R. A. (2008)
    9. “Youth on trial: A developmental perspective on juvenile justice.” University of Chicago Press, by Grisso, T., & Schwartz, R. G. (Eds.). (2000).
    10. “National evaluation of the PEACE investigative interviewing course.” Police Research Award Scheme, Home Office, by Clarke, C., & Milne, R. (2001).
    11. ChatGPT was used in the creation of this article. Edited by domain experts within investigative interviewing. 

    Related products

    • Fixed Recorder

      Fixed HD recorder for high security interview rooms.

    • Portable Recorder

      Lightweight, PACE-compliant interview recorder for any setting.

    • Capture

      Mobile app recorder for capturing evidence on the go.


    • Ark Interview Management

      Receive, monitor, and keep evidence throughout its lifetime.

    June 26, 2024
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